We have all seen it (and probably did it as well). Groups gather around the investigation wall worksheet while someone tries to write down what the group is saying. Pretty soon he or she gets lost, confused and frustrated. The group then gets concerned about what information to put where, they lose their train of thought and ultimately get off track. Shortly, everyone begins to stare at the worksheet (like the proverbial deer in the headlights) and they start talking “at” each other. Before you know it, the team is lost and going in circles (along with the recorder).

We call this scenario “Chart Fright.” In other words, the confusion and frustration of filling out a worksheet.

Setting up a storyboard can help remedy this situation when it occurs.

Have you ever experienced Chart Fright while training a group? Do you have any suggestions for overcoming it? Please share your experience with us.

“Statistical Techniques (a) where appropriate, each manufacturer shall establish and maintain procedures for identifying valid statistical techniques required for establishing, controlling and verifying the acceptability of process capability and product characteristics.”
- 21 CFR 820.250

What SPC tools do you use, teach, or see used, in investigations?

Have you used VAK in design or delivery of your quality training? What was your experience? Did it make a difference?