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PathWise Team 

Ezekieal  “Ziggy” Palauni

ACCOUNT MANAGEMENT

Ezekeial Palauni, who goes by Ziggy, has over 6 years of experience in the account management and sales field. He learned the majority of his trade working for a national distributor and a Fortune 500 company. Ziggy earned a Bachelor of Science Degree in Strategic Communications from the University of Utah. During his studies, he helped create a solar-powered hydrogen fuel cell, which received an honorable mention at the EPA’s annual P3 Competition. In addition to his professional and scholastic achievements, Ziggy coordinates volunteer projects for non-profits such as Big Brothers/Big Sisters, YWCA Utah, and local elementary schools.

April Santos

MASTER TRAINER/INSTRUCTIONAL DESIGN

April Santos has several years’ experience in FDA-regulated and ISO-certified industries. She jumpstarted her career in quality as a Lab Technician, and quickly escalated to becoming a Quality Assurance Supervisor. Her main responsibilities included non-conformance and CAPA, root cause analysis, risk-based thinking, management review, incoming raw materials inspections, equipment calibration, validation studies, supplier audits and environmental monitoring (just to name a few!). She also served as the Document Control Coordinator responsible for writing and revising Standard Operating Procedures. After gaining valuable experience in this role, she was promoted to a Regulatory Compliance and Quality Manager. April graduated from the University of Southern California (Fight On!) with a Bachelor’s in Biological Sciences. After graduating, April worked in cancer research at the Norris Comprehensive Cancer Center at USC’s Keck School of Medicine. April is currently finishing her certifications in Six Sigma Green Belt, Lean Management and Project Management.

Shannon Gillan

QUALITY/INSTRUCTIONAL DESIGN

Shannon has been with PathWise for over five years.  During that time, she has built strong relationships with our vendors to provide quality training materials.  She has also worked on designing and creating content for both Instructor-led and Web-based courses.  As an administrator of PathWise’s ePath training system, Shannon continues to assist in building online courses which can be tailor made for a client’s specific needs. Shannon has a Bachelor of Arts from Brigham Young Universtity, Idaho class of 2013.

Bridget Graham

MASTER TRAINER/INSTRUCTIONAL DESIGN

Bridget Graham is an experienced Quality Systems professional with over 20 years working in pharmaceutical and medical device companies.  Bridget began her career in Quality as CAPA engineer and soon became CAPA Manager, then Project Manager over the Quality Systems.  As the CAPA Manager, Bridget was responsible for establishing and maintaining a compliant CAPA system in addition to training her organization on CAPA methodologies and implementation.  Prior to working in Quality, Bridget worked for various Fortune 500 companies as a Facilities Manager, with experience at organizations such as Pfizer and Coca-Cola.   Bridget holds a bachelor’s degree in Mechanical Engineering Technology from Temple University and a Master’s Certificate in Six Sigma from Villanova University.  She lives in Michigan with her husband and son.  Bridget enjoys being a soccer mom, working with people in all capacities and is very active in her community working with youth boys and girls organizations.