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Quality Event Management Training


The PathWise Quality Event Management Training is critical for organizations that are experiencing a wide variety of quality events requiring investigations. Many organizations get overwhelmed by the number of investigations they are conducting and tend to over-react in their level of effort by investigating every single quality event, no matter the size. This is often referred to as “Death by CAPA” or “Death by Investigation.” Quality Event Management teaches attendees how to identify, specify, and prioritize the level of effort required based on risk.

PathWise Quality Event Management Training has the following learning objectives:

  • Establish appropriate channels to accept quality events.
  • Clarify a quality event using 5Ws for understanding.
  • Assemble necessary documentation relevant to the quality event.
  • Set the correct path forward for evaluation and action.
  • Notify and alert others who must act now to resolve quality event.Assess levels of risk and escalate to CAPA when needed.
PathWise Quality Event Management Training has these benefits:

  • Reduce repeat investigations
  • Capture Quality Events effectively

The course covers these high impact topics;

  • Capture Quality Events effectively
  • Perform 5 W’s on each Quality Event


Quality Event Management is a 2-hour course appropriate for individuals who are regularly called upon to resolve problems, or whose input would aid in preventing problems. Examples include investigators, laboratory, QA/RA functions, managers, manufacturing supervisors, technicians, and engineers. We also have a one day course specifically designed for Root Cause Analysis.


Quality Event Management training is 2 hours.

 Quality Event Management 2 hour training module is worth .2 credits.

PathWise is accredited by the International Association for Continuing Education and Training (IACET).  PathWise complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, PathWise is accredited to issue the IACET CEU.

Quality Systems TrainerThe most cost effective training option is to have PathWise come to your location. We have trainers across the globe, and trained in 14 different countries in 2015 alone, covering almost every continent!  To schedule a course at your site fill out the form below and a PathWise representative will get back with you shortly!

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443fd88b-9673-4ac8-90ac-ce6ac3014f7aWe understand that training is essential to achieve and maintain a compliant, effective and efficient quality system, which is why 90% of our courses are taught on-site at our client’s locations.  For individuals and organizations in need of training but unable to make an on-site training commitment, we offer many of our courses as events at a variety of locations across the globe.

View the PathWise Events page to find out about our options for public workshops!


Questions about Investigations and CAPA?

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