Complex Skills Training: Good Instructional Practices and Techniques

Let’s face it, most of us can learn to push a button in a process when the stimulus and the action never changes. The light goes on, I push the button. It doesn’t require a lot of complex processing to make that decision. Training for those tasks are straightforward. The focus is on process knowledge and repetition. But how do you teach someone to think on their feet? To problem-solve? To see the details and connect the dots that lead them to root cause?  That is a bit more difficult.