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WHITE PAPER: The Perception of Quality

The Perception of Quality Where quality is concerned, simply designing a device to accommodate variable quality is not enough. You must look beyond functionality, beyond how durable it is or how well the pieces fit together. You also need to consider attribute...

White Paper: Technical Writing Wrongs

Technical Writing Wrongs – Observations from the Field Several years ago, a quality manager explained to me that nothing is worthless. He said, “Herb, even your biggest mistakes can serve as good, bad examples”. This white-paper will point out some of those common...

FAQs for Complaint Handling

Frequently Asked Questions for Complaint Handling Patient safety is paramount within the medical device industry. Managing customer complaints is an inevitable, and essential part of quality improvement. Your product is not perfect! And it is a regulatory requirement....