Online Training for

Complaint Handling

Identify methodologies and best practices for handling complaints.

What is ePath?

Watch our video!

TRAINING WHITE PAPERS
Coaching to Improve Training Results	Do You Need a Trainer or a Training Consultant
Benefits of e-Learning	How to Source Training
The Advantages of Certifying In-House Trainers	Is our Subject Matter Expert (SME) the right choice to become our in-house trainer?
The Unlocked Potential of your Training Resources	cGMP Annual Training
To Train or Not to Train?	In a Regulatory Inspection, How do you Justify Training?
Qualification of Key Roles	Implementing a Competency Based Training System
The Importance of Role Based Training	What is Human Error and Strategies for Addressing It?
Identifying and Overcoming Human Error



Complaint Handling Training

The Complaint Handling online course provides training on the effective handling of customer complaints in compliance with global regulatory standards. It is designed for those working in the Complaint Handling Unit and are responsible for product quality, customer relations, regulatory affairs, and quality assurance. Participants in this course will work with a case study, following the receipt of a complaint to its closure.

Attendees of this course learn how to:

Define what a complaint is
list the process for complaint handling from receipt to investigation to closure
Identify how to document complaints
Demonstrate why the complaint handling process is important in a quality system

Improve complaint outcomes
Level-set organization understanding of complaints
Optimize productivity and training time with flexible mobile learning using a desktop, laptop, tablet or mobile device
Fulfill new hire and annual FDA training requirements

Complaint Handling online training is appropriate for individuals who are responsible for investigating and managing complaints. It is also beneficial for those who work in the areas of product quality, customer relations, regulatory affairs, and quality assurance.

In need of training for just one individual?

Purchase for one below!

Continuing Education Credit

The Complaint Handling online training module is worth 0.15 CEU credits.

PathWise is accredited by the International Association for Continuing Education and Training (IACET). PathWise complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, PathWise is accredited to issue the IACET CEU.

Learners must complete the following in order to earn CEU credit:

Verify your electronic signature
Complete the full course module on ePath
Complete the full instruction module
Complete the post course assessment on ePath with an 80% score or better (learner will be given 2 opportunities to take the assessment).

Inquire about our corporate rates or Enterprise License, and get a demo of how our online learning works!

SCHEDULE A DEMO!

^* These fields are required.